International Conference on Retail Banking and Customer Experience ICRBCE

Call For Papers

The ICRBCE bridges the gap between academia and industry by promoting research with practical applications. It provides a platform for professionals and researchers to share insights that drive real-world impact.

The conference focuses on Banking , encouraging applied research, case studies, and industry-driven innovations.

Authors are invited to submit papers addressing, but not limited to, the following areas:

Enhancing customer experience in retail banking

Omni-channel strategies for banks

Role of technology in customer service

Personalized banking experiences for customers

Customer journey mapping in banking

Impact of social media on banking

Customer feedback mechanisms in banking

Loyalty programs in retail banking

Digital transformation in customer service

Challenges in customer retention strategies

Customer experience metrics in banking

Innovative service delivery in retail banking

Customer segmentation strategies for banks

Impact of AI on customer interactions

Building trust in banking relationships

Customer service automation in finance

Future of retail banking experiences

Cultural considerations in banking services

Customer-centric banking innovations

Measuring customer satisfaction in banking

Submissions will be evaluated based on applicability, innovation, and research contribution. Accepted papers will be presented and considered for publication in reputed journals and conference proceedings.

Registration

Complete your registration to participate in discussions that bridge academia and industry, and gain exposure to practical insights.

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Publication

Selected papers will be considered for publication platforms that support academic and industry collaboration.

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Hybrid Event